FAQ

What types of products does Gerold offer?

Gerold specializes in high-quality automotive lifts and material handling solutions. Our product range includes powerful automotive lifts, such as the BendPak XPR-12C-192, and reliable material handling equipment like the Toyota Electric Pallet Jack, designed to enhance operational efficiency and workspace versatility.

What is the return policy for products purchased from Gerold?

Gerold has a 30-day return policy. Customers have 30 days from the date of receiving their order to request a return. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging.

How can I initiate a return or exchange?

To initiate a return or exchange, customers should contact us via email at contact@gerold.shop or call us at +17624387619. If the return is accepted, we will provide a return shipping label and instructions on how to send the package back.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, it is important to inspect your order immediately upon receipt. Please contact us as soon as possible to evaluate the issue and facilitate a resolution.

What are the shipping options and costs associated with orders from Gerold?

Gerold offers free economy shipping, with an estimated delivery time of 3 to 7 business days. Orders are typically processed within 1-3 business days. It is essential to ensure that your shipping address is accurate to avoid any delivery issues.

How are refunds processed at Gerold?

Refunds are processed once the returned item is received and inspected. Customers will be notified via email regarding the approval or rejection of their refund. If approved, the refund will be credited back to the original payment method, which may take additional time to reflect in the customer's account.

Is there a restocking fee for returned items?

Gerold does not charge a restocking fee on returned items, allowing customers to return products without incurring additional costs.

What should I do if my refund is late or missing?

If you have not received your refund, first check your bank account and contact your credit card company, as processing times may vary. If the issue persists, please reach out to us for further assistance.